Refund policy

We accept returns and refunds within 14 days of receiving your order.

To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging.

Once your return is received and inspected, we will notify you by email and approve or reject your refund based on the product’s condition.

If your return is approved, the refund will be processed automatically to your original method of payment within 5–10 business days.

Return shipping costs are the responsibility of the customer, except in cases where the item is defective or incorrect.

If the product you received is damaged or wrong, please contact us immediately at thelisseshop@gmail.com with photos of the issue and your order number.

We will arrange a replacement or a full refund free of charge.